Infection Prevention and Control Risk Assessment
What we are doing to keep everyone safe:
Public Health of Ontario and the CMTO standards
Our goal is to provide the safest environment possible for both our clients and therapist. We have set in place additional measures, in order to achieve this. When booking, a Mandatory Covid 19 Survey will be emailed to you 18 hrs before your scheduled appointment to fill out.
We ask that you do not book or please cancel your appointment if any of these apply to you:
If you haven't been fully vaccinated and have traveled in the past 2 weeks or come in contact with someone who's tested positive for Covid.
If you have any of the following symptoms:
Therapists will be required to comply with the same daily questionnaire. If either client or therapist is unable to pass this basic COVID-19 screening massage therapy will not be provided.
Iaso Therapy (RMT), reserves the right to deny treatment at any time if we feel that treatment is unsafe or a potential health risk.
All clients are required to wear a face mask throughout their visit. If you do not have a face mask, we will provide you
with one at no charge.
What we are doing to keep everyone safe:
Public Health of Ontario and the CMTO standards
- Sanitizer is provided and proper hand washing is used before and after each treatment
- In addition to routine cleaning, surfaces that have frequent contact with hands are cleaned and disinfected before and after each treatment. Examples include doorknobs, elevator buttons, light switches, toilet handles, counters, hand rails, touch screen surfaces and keypads.
Our goal is to provide the safest environment possible for both our clients and therapist. We have set in place additional measures, in order to achieve this. When booking, a Mandatory Covid 19 Survey will be emailed to you 18 hrs before your scheduled appointment to fill out.
We ask that you do not book or please cancel your appointment if any of these apply to you:
If you haven't been fully vaccinated and have traveled in the past 2 weeks or come in contact with someone who's tested positive for Covid.
If you have any of the following symptoms:
- Chills or Fever
- New onset of Cough or Worsening Chronic Cough
- Shortness of breath or Difficulty breathing
- New loss or decrease in Taste or Smell
- Sneezing (Not Allergy related)
- Unexplained fatigue, malaise or muscle aches
- Nausea, vomiting, diarrhea, abdominal pain
Therapists will be required to comply with the same daily questionnaire. If either client or therapist is unable to pass this basic COVID-19 screening massage therapy will not be provided.
Iaso Therapy (RMT), reserves the right to deny treatment at any time if we feel that treatment is unsafe or a potential health risk.
All clients are required to wear a face mask throughout their visit. If you do not have a face mask, we will provide you
with one at no charge.
Cancellation Policy
In order to minimize disruptions to the schedule, Iaso Therapy require 24 hours notice to change, cancel and/or reschedule Massage Therapy appointments. If 24 hours is not given, the client will be responsible to pay for the full price of the scheduled appointment.
Same day appointments:
Please be aware that when booking an appointment on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying for the full price of the appointment.
Cancelation fees are in effect to ensure that the therapist is compensated for their time. As a busy Home base clinic the therapist often turn away clients, please keep in mind that if inadequate notice is given it is extremely difficult to fill vacant spots this not only negatively impacts the therapist, but also affects other clients. Please be courteous to your therapist and other clients by respecting the policies.
Same day appointments:
Please be aware that when booking an appointment on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying for the full price of the appointment.
Cancelation fees are in effect to ensure that the therapist is compensated for their time. As a busy Home base clinic the therapist often turn away clients, please keep in mind that if inadequate notice is given it is extremely difficult to fill vacant spots this not only negatively impacts the therapist, but also affects other clients. Please be courteous to your therapist and other clients by respecting the policies.
Payments Policy
Cash, Debit or e-transfers, check and most credit cards are accepted. Payment is due at the end of each session. e-transfers should be sent before treatment starts, this will make sure it clears. Failure to transfer the amount owed within 24hrs of treatment will result in a $10 administration fee. Bounced checks from clients will acquire a $25 fee and will need to use an alternative way of paying (Cash, Debit or Credit) then check.
Patients first visit will require payment in full when booking appointment. If booking multiple appointments and haven't received your first appointment, the booking software will charge for all appointments in advance. If a first time visit is canceled instead of rescheduled the booking system will recharge, if booked again instead of rescheduled. If this happens your account will have a credit on it until used or a refund can be processed but the patient will incur a processing fee of 3% charge to the card on file.
Cash, Debit or e-transfers, check and most credit cards are accepted. Payment is due at the end of each session. e-transfers should be sent before treatment starts, this will make sure it clears. Failure to transfer the amount owed within 24hrs of treatment will result in a $10 administration fee. Bounced checks from clients will acquire a $25 fee and will need to use an alternative way of paying (Cash, Debit or Credit) then check.
Patients first visit will require payment in full when booking appointment. If booking multiple appointments and haven't received your first appointment, the booking software will charge for all appointments in advance. If a first time visit is canceled instead of rescheduled the booking system will recharge, if booked again instead of rescheduled. If this happens your account will have a credit on it until used or a refund can be processed but the patient will incur a processing fee of 3% charge to the card on file.
Refund Policy
A refund can be processed using the same method of payment, however the patient will incur a processing fee of 3% charge to the card on file.
A refund can be processed using the same method of payment, however the patient will incur a processing fee of 3% charge to the card on file.
Arrival Policy
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
Privacy Policy
Iaso Therapy:
Written Statement of Information Practices
Collection of Personal Health Information: We collect your personal health information directly from you, or from the person acting on your behalf. Examples of the type of personal health information that we collect may include, your name, date of birth, address, health history, records of your visits to ‘Iaso Therapy’ and details of the treatment that you received during your visits. We may sometimes collect personal health information about you from other sources, if we have obtained your consent to do so, or if the law permits.
Uses and Disclosures of Personal Health Information: We may use and disclose your personal health information for the following purposes:
Our Responsibilities: We take steps to protect your personal health and financial information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal. We conduct audits to monitor and manage our privacy compliance We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you consented.
Contact Us: info@iasotherapy.com To find out more about our privacy protection practices, or raise any concerns.
Iaso Therapy Privacy Policy
Privacy of personal information is an important principle to ‘Iaso Therapy’. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, and opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., in individual’s business address and telephone number), which is not protected by privacy legislation.
We Collect Personal Information: Primary Purposes
About Clients
Like all Massage Therapists, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide massage therapy treatment. For example, we collect information about a clients health history, including family history, physical condition and function and social situation, in order to help us assess what the client’s health needs are, to advise the client of his/her options and then to provide the health care the client chooses to have. A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time. It would be rare for us to collect such information without the clients express consent, but this might occur in an emergency (e.g., the client is unconscious) or where we believe the client would consent if asked and it is impractical to obtain consent (e.g., a family member passing a message on from our client we have no reason to believe the message is not genuine).
About Members of the General Public
For members of the general public, our primary purposes for collecting personal information are to provide notice to special events (e.g., a seminar or conference) or to make them aware of massage therapy services in general, or our clinic in particular. For example, while we try to use work contact information where possible, we might collect home addresses, fax numbers and e-mail addresses. We try to obtain consent before using any such personal information, but where this is not, for any reason, possible, we will upon request immediately remove any personal information from our distribution list. On our website we only collect, with the exception of cookies, the personal information you provide and only use that information for the purpose you gave it to us (e.g., to respond to your e-mail message, to register for a course, to subscribe to our newsletter, etc.). Cookies are only used to help you navigate our website and are not used to monitor you.
We Collect Personal Information: Related and Secondary Purposes
Like most organizations, we also collect, use and disclose information for pruposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:
Protecting Personal Information: We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Retention and Destruction of Personal Information: We need to retain personal information for some time to ensure that we can answer any questions you might have about our services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.
We keep our client files for about ten years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence (i.e., with people who are not clients) newsletters, seminars and marketing activities for about six months after the newsletter ceases publication or a seminar or marketing activity is over.
We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or all of the client file to our client.
You can look at your Information: With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with access. We reserve the right to charge a nominal fee for such requests. If there is a problem we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we made a mistake, we will still agree to include our file in a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
Iaso Therapy:
Written Statement of Information Practices
Collection of Personal Health Information: We collect your personal health information directly from you, or from the person acting on your behalf. Examples of the type of personal health information that we collect may include, your name, date of birth, address, health history, records of your visits to ‘Iaso Therapy’ and details of the treatment that you received during your visits. We may sometimes collect personal health information about you from other sources, if we have obtained your consent to do so, or if the law permits.
Uses and Disclosures of Personal Health Information: We may use and disclose your personal health information for the following purposes:
- Treat and care for you;
- Receive or directly invoice for your treatment and care (e.g., WSIB, private insurer, others);
- Plan, administer and manage our internal operations;
- Conduct risk management and quality improvement activities;
- Teach;
- Compile statistics;
- Comply with legal and regulatory requirements;
- Fulfill other purposes permitted or required by law;
Our Responsibilities: We take steps to protect your personal health and financial information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal. We conduct audits to monitor and manage our privacy compliance We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you consented.
Contact Us: info@iasotherapy.com To find out more about our privacy protection practices, or raise any concerns.
Iaso Therapy Privacy Policy
Privacy of personal information is an important principle to ‘Iaso Therapy’. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, and opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., in individual’s business address and telephone number), which is not protected by privacy legislation.
We Collect Personal Information: Primary Purposes
About Clients
Like all Massage Therapists, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide massage therapy treatment. For example, we collect information about a clients health history, including family history, physical condition and function and social situation, in order to help us assess what the client’s health needs are, to advise the client of his/her options and then to provide the health care the client chooses to have. A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time. It would be rare for us to collect such information without the clients express consent, but this might occur in an emergency (e.g., the client is unconscious) or where we believe the client would consent if asked and it is impractical to obtain consent (e.g., a family member passing a message on from our client we have no reason to believe the message is not genuine).
About Members of the General Public
For members of the general public, our primary purposes for collecting personal information are to provide notice to special events (e.g., a seminar or conference) or to make them aware of massage therapy services in general, or our clinic in particular. For example, while we try to use work contact information where possible, we might collect home addresses, fax numbers and e-mail addresses. We try to obtain consent before using any such personal information, but where this is not, for any reason, possible, we will upon request immediately remove any personal information from our distribution list. On our website we only collect, with the exception of cookies, the personal information you provide and only use that information for the purpose you gave it to us (e.g., to respond to your e-mail message, to register for a course, to subscribe to our newsletter, etc.). Cookies are only used to help you navigate our website and are not used to monitor you.
We Collect Personal Information: Related and Secondary Purposes
Like most organizations, we also collect, use and disclose information for pruposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:
- To invoice clients for those goods and services that were not paid for at the time, to process credit card payments, or to collect unpaid accounts.
- To advise clients that their product or service should be reviewed (e.g., to ensure a product is still functioning properly and appropriate for their current needs and to consider modifications or replacement).
- To advise clients and others of special events or opportunities (e.g., a seminar, development of a new service, arrival of a new product) that we have available.
- Our clinic reviews client and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our staff. In addition, external consultants (e.g., lawyers, auditors, practice consultants, voluntary accreditation programs) may on our behalf do audits and continuing quality improvement reviews of our Clinic, including reviewing client files and interviewing our staff.
- Massage Therapists are regulated by the College of Massage Therapists of Ontario who may inspect our records and interview staff as a part of their regulatory activities in the public interest. In addition, as professionals, we will report serious misconduct, incompetence or incapacity of other practitioners, whether they belong to other organizations or our own. Also, our organization believes that it should report information suggesting illegal behaviour to the authorities. External regulators have their own strict privacy obligations. Sometimes these reports include personal information about our clients, or other individuals, to support our concern (e.g., improper services). Also, like all organizations, various government agencies (e.g., Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. In these circumstances, we may consult with professionals (e.g., accountants, lawyers) who will investigate the matter and report back to us.
- The cost of some goods/services provided by the organization to clients is paid for by third parties (e.g., OHIP, WSIB, private insurance, Assistive Devices Program). These third party payers often have your consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this funding.
- Clients or other individuals we deal with may have questions about our goods and services after they have been received. We also provide ongoing services for many of our clients over a period of months or years for which our previous records are helpful. We retain our client information for a minimum of ten years after the last contact to enable us to respond to those questions and provide these services (our regulatory College also requires us to retain our client records).
- If ‘Iaso Therapy’ or its assets were to be sold, the purchaser would want to conduct a “due diligence” review of the Clinic’s records to ensure that it is a viable business that has been honestly portrayed to the purchaser. This due diligence may involve some review of our accounting and service files. The purchaser would not be able to remove or record personal information. Before being provided access to the files, the purchaser must provide a written promise to keep all personal information confidential. Only reputable purchasers who have already agreed to buy the organization’s business or its assets would be provided access to personal information, and only for the purpose of completing their due diligence search prior to closing the purchase.
Protecting Personal Information: We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- Paper information is either under supervision or secured in a locked or restricted area.
- Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers. All of our cell phones are digital, which signals are more difficult to intercept.
- Paper information is transmitted either through direct line or is anonymized or encrypted.
- Electronic information is transmitted either through direct line or is anonymized or encrypted.
- Staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
- External consultants and agencies with access to personal information must enter into privacy agreements with us.
Retention and Destruction of Personal Information: We need to retain personal information for some time to ensure that we can answer any questions you might have about our services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.
We keep our client files for about ten years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence (i.e., with people who are not clients) newsletters, seminars and marketing activities for about six months after the newsletter ceases publication or a seminar or marketing activity is over.
We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or all of the client file to our client.
You can look at your Information: With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with access. We reserve the right to charge a nominal fee for such requests. If there is a problem we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we made a mistake, we will still agree to include our file in a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
